If you discover that there’s something wrong with the product, such as a fault, damage or it’s not as described, you have a couple of options to get a refund.

If you’ve received an order in the last 48 hours, you can request a refund by emailing directly us with you order number and reasons for the returns.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice.